Fishwest Logo

Shipping and Return Policy

Domestic Shipping

Here at fishwest.com we want your online shopping experience to be as simple as possible. Our goal is to ship all orders the same day as long as they are received before 1pm Mountain Time. In circumstances where an order is placed after 1pm Mountain Time, or over a weekend or holiday, your order will be shipped out on the next business day. That being said, we know that unique circumstances arise. If you need an order expedited please call us at 877-773-5437 or email us at support@fishwest.com, and we will try our best to accommodate.

We do ship to APO/FPO addresses. In fact, all APO/FPO addresses receive FREE shipping.

Domestic Shipping Return Policy

fishwest.com stands behind the products that we carry and sell. If for any reason your purchase does not meet your expectations, simply return the unused item in its original packaging. We are more than happy to provide you with a full refund, exchange, or store credit within 90 days of your purchase.

In the case of an exchanges for a new product, we suggest placing a separate order for the item you want, and returning the old item for a full refund. This way, we can guarantee that your new order will arrive promptly, and that the desired items will be in stock.

fishwest.com offers a number of ways to make your return process as easy as possible: If you would like to return an order by mail, please include your fishwest.com order number with the package, and send to:

Fishwest Returns
138 West 280 South
Kamas, Utah 84036

Or, come visit us in person with your receipt and fishwest.com order number. Unfortunately, we will not be able to complete your return without the original receipt.

After we have received your returned order and inspected the products, refunds are applied to the credit card used for the original purchase. Please note: it may take up to two weeks for the credit to appear in your account.

And as always, if you have any questions or concerns during this process, feel free to contact us at support@fishwest.com or call 877-773-5437 and speak with us directly. Please have your fishwest.com order number ready when you call.

Shipping to Alaska and Hawaii

We do ship to any address in Alaska or Hawaii that is serviced by standard shipping providers. Just keep in mind, because you live in such a cool place, estimated delivery times aren’t an exact science. Packages have a long way to travel in order to get to you, and if you’ve selected a standard shipping option, it will be doing so via freight. If speed or exactness are a concern, please use one of the expedited shipping options.

Orders over $200 sent to Alaska or Hawaii get free Economy shipping.

International Shipping

Free Shipping on all International orders over $300

In order to serve our customers worldwide, fishwest.com provides international shipping. When placing your order to be shipped to an international destination, please select the “International Shipping” option on the checkout page and fill in the required information. Acceptable payment methods include credit card and PayPal. Fishwest will verify your information process, bill, and ship of your order. Delays may occur if the information provided varies from your billing or shipping address of record. Please direct all customer service inquiries regarding international orders to support@fishwest.com.

Shipping available worldwide:

International shipping is currently available WORLDWIDE from fishwest.com. Please note that USPS is not trackable once it leaves the United States unless you use a Global Shipping option. Please note that the customs form filled out by the Fishwest staff will report the exact value of the purchase price for all products. We Will Not falsify customs forms or mark packages as a gift.

The buyer is responsible for any VAT, taxes, duties, or import fees that the destination country may charge for our products. VAT, duties, and import taxes vary by destination country.

We do not accept returns on International orders.

For Customer Service:

Please direct inquiries regarding your order to support@fishwest.com.